Transcribe Call Center Conversations to Unlock Hidden Insights
Transkriptor transcribes and analyzes customer calls with AI through ready integrations with VoIP providers such as RingCentral, Genesys, Televox, 8x8, Five9, Dialpad, Justcall, and more
Rated 4.7/5 5/5
Power Customer Calls with Intelligence
Provide agents, supervisors, and support teams with the information they need to resolve customer issues more efficiently.
Operate with Clarity Across Different Call Center Functions
Extract clear insights from every conversation to speed up decisions, improve coaching, and enhance customer experience.
Resolve Issues Quickly
Identify recurring problems and track resolutions across high-volume support calls.
Improve Satisfaction
Spot trends in customer interactions to prevent repeated issues and increase satisfaction.
Integrate Seamlessly Into Your Call Center Ecosystem
Integrate Transkriptor to capture, share, and analyze calls seamlessly.
VoIP
Automatically transcribe calls from RingCentral, TeleVox, Dialpad, CloudTalk, and JustCall systems.
CRM
Sync call transcripts and summaries into HubSpot and Salesforce for unified context.
Collaboration
Share call insights via Slack, Notion, Drive, and internal tools to support training, QA, and operations.
Enterprise-Ready Security and Governance
Protect sensitive customer conversations with enterprise-grade encryption, role-based access controls, and GDPR-compliant data handling.
Hear it From Our Users
"Transkriptor eliminated the hours we spent manually reviewing calls for quality assurance. Our supervisors now review twice as many interactions in half the time, and coaching sessions are more specific because we can reference exact conversation moments."
Sarah Jenkins
Quality Assurance Manager
Frequently Asked Questions
Transkriptor captures every spoken detail automatically, so agents stay fully engaged with customers instead of splitting attention between listening, typing, and updating systems.
Yes. Teams can scan transcripts, search for keywords, or jump to key call moments, which eliminates replaying long recordings and accelerates performance reviews and case handling.
Transkriptor captures and processes calls from major systems, including RingCentral, Dialpad, CloudTalk, TeleVox, and JustCall, with no changes to call workflows.
Agents move from one interaction to the next with full context, customer history, and unresolved items. Leaders also identify recurring pain points and process gaps, enabling proactive improvements.
Every call is transcribed and searchable, giving supervisors a complete view rather than selective samples, supporting equitable scoring and evidence-based coaching.
Yes. Training teams use categorized calls by topic, outcome, and complexity to teach handling techniques, escalation avoidance, and successful customer conversations.
The platform flags keywords tied to regulated disclosures, refunds, cancellations, or risk indicators, making it easier to detect issues early and meet regulatory expectations.
Yes. It supports continuous transcription across thousands of calls per day and distributes insights without adding manual effort as call volume increases.
Leaders gain visibility into repeat issues, inefficient workflows, and systemic blockers, enabling proactive fixes instead of reacting to escalations.
Yes. Role-based permissions, data encryption, and GDPR compliance ensure organizations control access to transcripts, summaries, and customer information securely.