Privacy Policy

This Privacy Policy applies between you, the User of this Website, and TEXTINTEL FZE, the owner and provider of this Website. TEXTINTEL FZE takes the privacy of your information very seriously. This Privacy Policy outlines how we collect, use, and protect your Data when you use our Website.

1. Definitions and Interpretation

In this Privacy Policy, the following definitions apply:

• Data - All information that you submit to TEXTINTEL FZE via the Website. This includes, where applicable, the definitions provided under Data Protection Laws.

• Cookies - Small text files placed on your computer when you visit certain parts of the Website and/or when you use specific features. Details of the cookies used on this Website are outlined below (see Cookies section).

• Data Protection Laws - Any applicable laws related to data processing, including but not limited to the General Data Protection Regulation (EU) 2016/679 (GDPR) and any national regulations.

• TEXTINTEL FZE, we, or us - Refers to TEXTINTEL FZE, headquartered at: Starcamp Global, DWTC The Offices One, Office Number 01.03, UAE

• EU Cookie Law - The Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

• User or you - Any third party accessing the Website who is not either:
  • (i) Employed by TEXTINTEL FZE and acting within their employment scope, or
  • (ii) Engaged as a consultant or service provider to TEXTINTEL FZE, accessing the Website in connection with such services.

• Website - The website you are currently using: https://transkriptor.com/ and any related subdomains, unless explicitly excluded by separate terms and conditions.

In this Privacy Policy, unless the context requires otherwise:

• The singular includes the plural, and vice versa.

• References to sub-clauses, clauses, schedules, or appendices refer to those in this Privacy Policy.

• A reference to a person includes firms, companies, government entities, trusts, and partnerships.

• "Including" means "including without limitation."

• References to statutory provisions include any amendments or modifications.

• Headings and sub-headings do not form part of this Privacy Policy.

2. Scope of this Privacy Policy

This Privacy Policy applies only to actions taken by TEXTINTEL FZE and Users in relation to this Website. It does not extend to any external websites accessible from our Website, including any links to social media platforms.

For purposes of Data Protection Laws, TEXTINTEL FZE is the "Data Controller", meaning we determine how and why your Data is processed.

3. Data We Collect

We may collect the following Data, including Personal Data, from you:

• Name

• Job title

• Profession

• Contact details (email addresses, telephone numbers)

• Demographic information (postal code, preferences, interests)

• Automatically collected data:
  • IP address
  • Browser type and version
  • Operating system
  • Usage data related to Website interactions

• Physical address

• Correspondence records

• Meeting-related data (with user consent):
  • Meeting name
  • Meeting link
  • Date and time
  • Audio recordings

• Integration data (with your authorisation):
  • Account and profile information held by the connected service (such as your name, username, profile picture and email address)
  • Calendar data, including event titles, descriptions, dates and times, and participant lists
  • Files, records, and the workspace, channel or folder information we need in order to read from or write to the connected service

This collection aligns with our Privacy Policy.

4. How We Collect Data

We collect Data through:

1. Direct submission - When you contact us, register an account, fill out surveys, or use our services.
2. Third-party sources - We receive Data from:
   • Hotjar
   • Google Analytics
   • Crisp
   • Typeform
   • YouTube API (Users uploading files via YouTube integration agree to be bound by YouTube's Terms of Service and Google's Privacy Policy).
   • Google Calendar
3. Automated collection - Via cookies and tracking technologies to enhance Website functionality.

Data We Receive Through Integrations

We receive Data from third parties when you enable an integration that connects our services with a third-party service, such as Slack, Google (including Google Drive, Google Calendar and Google Meet), Microsoft (including Microsoft Teams, Outlook Calendar and OneDrive), Zoom, Notion, HubSpot, Salesforce, Zoho, Dropbox or Zapier.

The Data we receive depends on the specific integration and may include your name, email address, profile information, calendar and meeting information, files, and any other information you provide in order to enable the integration. For Slack, we do not read or store Slack messages or DMs. We only keep the token, workspace ID and the channel you choose, so we can post there. We request access only to what the integration you have chosen requires, we use that Data solely to provide that integration, and we do not use it to train artificial intelligence models. You can review, manage and disconnect your integrations at any time in your Transkriptor account settings.

In addition, if you create an account or sign in through a third-party platform (such as Google, Microsoft or Apple), we receive certain information from that platform in accordance with the authorisation procedures it determines, including: (i) account data such as your name, username and profile picture; (ii) your email address; and (iii) any other information that the platform discloses to us about you.

5. Use of Data

We may use your Data for:

• Internal record-keeping

• Enhancing our products/services

• Sending marketing materials (with opt-in consent)

• Conducting market research

• Direct marketing - We may send you promotional content unless you opt out.

For email marketing, we require explicit consent (opt-in) or soft opt-in consent for previous customers. You can withdraw consent anytime (see Your Rights below).

6. Who We Share Data With

We may share your Data with:

• Our employees, agents, and professional advisors for direct marketing purposes.

• Third-party payment providers (e.g., Stripe) for processing payments and refunds.

• Integration partners - If you choose to enable an integration, you permit us to transfer the Data required to operate that integration to the connected service. For example, where you connect Slack, we send a Slack message to the channel you designate, which may include the title, date, summary and links to the transcript and audio; where you connect a calendar, storage, CRM or note-taking service such as Google Calendar, Outlook Calendar, Apple iCal, Google Drive, OneDrive, Dropbox, Notion, HubSpot, Salesforce or Zoho, we send the transcripts, summaries and related records you have asked us to synchronise. Once transferred, that Data is handled by the integration partner under its own privacy policy and terms, which we encourage you to review before enabling the integration.

Data sharing complies with this Privacy Policy.

7. Data Security & Retention

• Your account is password-protected.

• We store Data on secure servers with safeguards against unauthorized access.

• If you suspect misuse, contact us at customer@transkriptor.com.

Data Retention

We retain your Data only as long as necessary for outlined purposes or legal requirements. Even after deletion, some Data may persist in backups.

8. Your Rights

You have the right to:

• Access your Data (request copies or modifications).

• Correct inaccurate Data.

• Erase your Data upon request.

• Restrict processing or limit how we use your Data.

• Request Data portability (transfer your Data).

• Object to Data processing for legitimate interests.

To exercise these rights, contact customer@transkriptor.com.

9. Third-Party Links

This Website may contain links to other websites. We are not responsible for their content or privacy practices.

10. Business Changes & Data Transfer

If TEXTINTEL FZE undergoes a merger, sale, or acquisition, Data may be transferred to new owners under this Privacy Policy.

11. Cookies

This Website may use the following cookies:

• Strictly necessary cookies - Essential for core functionality (e.g., logging in).

• Analytical/performance cookies - Help us improve site navigation and content.

• Functionality cookies - Store preferences like language settings.

You can disable cookies via browser settings. More info at aboutcookies.org.

12. Children Under 16

Our Website is not intended for users under 16. If we learn we've collected such data without parental consent, we will delete it.

13. Disclaimer

Transkriptor's use and transfer of any information received from Google APIs will comply with Google API Services User Data Policy, including Limited Use requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any changes take effect upon posting.

For any inquiries, contact us at customer@transkriptor.com.

Terms & Conditions

1. Service

Transkriptor provides the following services (the “Services”):

• Converts audio files uploaded through our website into text.
• Generates AI-Powered concise summaries for quick insights.
• Records online meetings and screens for automatic transcription.

2. Access

Access to and use of the website and the Services, including but not limited to the automatic transcription process, product information downloads, and FAQs, are provided on a temporary basis and are subject to these Terms and Conditions ("Terms").

Specific terms may apply to certain content, products, materials, services, or transactions concluded through this website. In cases where specific terms are inconsistent with these Terms, the specific terms shall supersede these Terms only to the extent necessary to resolve the inconsistency.

Textintel FZE does not guarantee the availability of the website or any of the services offered. We reserve the right to revise, modify, delete, or suspend any content or service without prior notice and at our sole discretion.

We accept no responsibility for any interruption or discontinuation of the website’s functionalities or the Services, except where explicitly agreed with the User.

Additionally, Textintel FZE is under no obligation to update any information on the website and reserves the right to terminate access to all or part of the website or the Services with or without notice.

3. Copyright Notice

The content and services available on https://transkriptor.com/ are the property of Transkriptor or are used under license from third-party copyright owners. These materials are protected by copyright and intellectual property laws.

Unless explicitly permitted, the content on this website may not be:

• Republished, rebroadcasted, or distributed in any form for commercial purposes without written consent from Transkriptor.

• Reproduced, copied, or stored in any public or private electronic retrieval system.

• Altered, modified, or used in any way beyond its intended purpose.

4. License to Use the Website

Users may access the website to upload audio files, edit, share, and export transcripts on a non-exclusive basis. However, users must adhere to the following restrictions:

• No unauthorized reproduction of website materials for commercial purposes.

• No republication or duplication of content on other platforms without express consent.

• No modifications, decompiling, or reverse engineering of any software contained in the website.

Your use of any software applications on this website may be subject to additional terms and conditions, which will be presented at the time of downloading or access.

5. Limitations of Liability

The information provided on this website is free of charge, and Textintel FZE assumes no liability for any inaccuracies. All content is provided “as is” and “as available.”

Textintel FZE expressly disclaims any warranties, including but not limited to:

• Merchantability or fitness for a particular purpose.

• Non-infringement of third-party rights.

• Security or error-free operation of the website.

We do not guarantee that this website or electronic communications sent by Textintel FZE are free from viruses or harmful elements.

In no event shall Textintel FZE be liable for direct, indirect, consequential, punitive, special, or incidental damages, including but not limited to business loss, revenue loss, or data loss, resulting from the use or inability to use this website.

Any legal action against Textintel FZE related to this website must be initiated within one (1) year from the date the cause of action arose.

6. Links to This Website and Third-Party Websites

Users may not create links to any page of this website without prior written consent from Textintel FZE.

This website may contain links to third-party websites. These links are provided for informational purposes only and do not indicate any endorsement or affiliation with Textintel FZE. We do not assume responsibility for the content of third-party websites.

7. User Submissions and Responsibilities

Users warrant that any information, comments, images, or data submitted to the website are:

• Not defamatory, offensive, or unlawful.

• Not violating privacy, human rights, or intellectual property rights.

Textintel FZE reserves the right to remove inappropriate content and cooperate with legal authorities as necessary.

Users also warrant that any third-party data shared via the website is provided with full informed consent and is accurate.

8. Confidentiality and Data Protection

During the provision of the Services, both parties may exchange confidential information. The receiving party agrees to:

• Maintain strict confidentiality of non-public, proprietary information.

• Use confidential information solely for the intended purpose.

• Disclose information only with the disclosing party’s consent or when legally required.

All data processing is handled in accordance with our Privacy Policy.

9. Restricted Access

Certain areas of the website may require user authentication. Users are responsible for maintaining the confidentiality of their login credentials.

Textintel FZE reserves the right to restrict or disable user accounts if policies or contractual obligations are violated.

10. Entire Agreement

These Terms constitute the entire agreement between Textintel FZE and the user regarding the use of this website.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with Turkish law. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of Turkish courts.

12. Refund Policy

If you are not satisfied with the quality of our transcription services, you may request a full refund of your last subscription fee within seven (7) calendar days from the date of payment.

Each user may request a refund only once.

13. Contact Information

For any inquiries regarding these Terms, please contact us at:

Textintel FZE
Starcamp Global, DWTC The Offices One, Office Number 01.03, UAE

customer@transkriptor.com

Data Processing Agreement

This Data Processing Agreement ("Agreement") forms part of the Terms and Conditions ("Principal Agreement") between:

• The Client (the "Data Controller")
• Textintel FZE (the "Data Processor")

(Collectively referred to as the “Parties”).

1. Background

1.1 The Client acts as a Data Controller and wishes to subcontract certain services involving the processing of personal data to the Data Processor.

1.2 The Parties seek to implement a data processing agreement that complies with applicable data protection laws, including:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and the free movement of such data (General Data Protection Regulation, GDPR).
• Any other applicable data protection or privacy laws governing the processing of personal data.

1.3 This Agreement sets forth the rights and obligations of the Parties regarding data protection and privacy.

2. Definitions & Interpretation

2.1 Unless otherwise defined, capitalized terms in this Agreement shall have the following meanings:

• "Agreement" – This Data Processing Agreement, including all appendices and schedules.
• "Client Personal Data" – Any personal data processed by the Data Processor on behalf of the Client under the Principal Agreement.
• "Data Protection Laws" – All applicable privacy and data protection laws, including GDPR and any national laws supplementing or implementing GDPR.
• "Processing" – Any operation performed on personal data, such as collection, storage, transmission, or deletion.
• "Subprocessor" – Any third party authorized by the Data Processor to process personal data on behalf of the Client.

2.2 Any terms used in this Agreement that are not defined shall have the meaning ascribed to them under GDPR.

3. Scope of Data Processing

3.1 The Client instructs the Data Processor to process Client Personal Data strictly in accordance with:

• The Client’s documented instructions.
• The Principal Agreement and this DPA.
• Applicable Data Protection Laws.

3.2 The Data Processor shall not process Client Personal Data for any purposes other than those specified in this Agreement and the Principal Agreement.

4. Responsibilities of the Data Processor

4.1 The Data Processor shall:

• Ensure compliance with applicable Data Protection Laws.
• Process data securely, following industry best practices.
• Restrict access to authorized personnel only.
• Ensure all personnel handling Client Personal Data are subject to confidentiality obligations.

5. Security Measures

5.1 The Data Processor shall implement appropriate technical and organizational measures to ensure the security of Client Personal Data, considering:

• The state of the art of security technologies.
• The nature, scope, and context of data processing.
• Potential risks, including unauthorized access, data breaches, and loss.

5.2 Security measures shall include, where applicable:

• Encryption of data in transit and at rest.
• Access controls and authentication mechanisms.
• Regular security audits and risk assessments.

6. Subprocessing

6.1 The Data Processor shall not engage any Subprocessor without the Client’s prior written approval.

6.2 The Client acknowledges and authorizes the Data Processor to use the following approved Subprocessors:

• Amazon Web Services
• Meta
• Google
• Amplitude
• Firebase Analytics
• Stripe

6.3 The Data Processor shall ensure that any Subprocessor complies with the same obligations under this Agreement.

7. Data Subject Rights

7.1 The Data Processor shall assist the Client in fulfilling obligations regarding Data Subject Rights, including:

• Access to personal data.
• Rectification or deletion of inaccurate data.
• Data portability requests.

7.2 If the Data Processor receives a request from a Data Subject, it shall:

• Promptly notify the Client.
• Not respond unless authorized by the Client.

8. Data Breach Notification

8.1 In the event of a Personal Data Breach, the Data Processor shall:

• Notify the Client without undue delay.
• Provide all necessary details to allow the Client to comply with legal reporting obligations.
• Take reasonable measures to mitigate and remedy the breach.

9. Data Transfers

9.1 The Data Processor shall not transfer Client Personal Data outside the EU/EEA unless:

• The Client has provided prior written consent.
• Appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

10. Data Retention & Deletion

10.1 Upon termination of the Principal Agreement, the Client may request:

• Deletion of all Client Personal Data within 10 business days.
• A certificate of deletion confirming compliance.

11. Audit Rights

11.1 The Client has the right to:

• Request information to demonstrate compliance.
• Conduct audits and inspections on the Data Processor.

12. Confidentiality

12.1 Each party shall maintain the confidentiality of all shared information under this Agreement and shall not disclose it without the other party’s written consent, except where:

• Disclosure is legally required.
• The information is already publicly available.

13. Governing Law & Jurisdiction

13.1 This Agreement is governed by the laws of Dubai, United Arab Emirates.

13.2 Any disputes arising from this Agreement shall be resolved in the courts of Dubai.