15 Best Call Transcription Software
Transcribe, Translate & Summarize in Seconds
Quick Answer: The top call transcription software solutions are Transkriptor (99%+ accuracy across 100+ languages), Otter.ai (real-time meeting transcription), and Fireflies.ai (unlimited transcription with analytics). Choose based on your needs: multilingual support, live meetings, or sales intelligence.
Looking for the best call transcription software to convert your voice calls into accurate, searchable text? We've systematically tested 15 leading solutions based on transcription accuracy, real-time performance, integration capabilities, pricing value, and call-specific features using standardized audio samples and professional user reviews.
Call transcription software has revolutionized business communication, enabling teams to capture, analyze, and act on spoken conversations with unprecedented accuracy and efficiency. These AI-powered tools transform voice calls into searchable text, providing valuable insights for sales coaching, customer service improvement, and compliance documentation.
According to research by Art Kohn, Learning Guilt shows that people typically forget around 50% of new information within an hour and up to 90% within a week, making call transcription essential for retaining critical business conversations and action items.
Whether sales teams need conversation intelligence, customer service requires compliance documentation, or remote teams seek meeting efficiency, call transcription software frequently improves communication workflows while maintaining accuracy standards that manual note-taking cannot achieve.
Listed below are the key features and capabilities of the 15 best call transcription software solutions.
- Transkriptor: Best for multilingual call transcription with 99%+ accuracy across 100+ languages and comprehensive editing tools.
- Otter.ai: Ideal for real-time meeting transcription with speaker identification and AI-generated summaries for team collaboration.
- Fireflies.ai: Excels at conversation analytics and CRM integration with unlimited transcription and sentiment analysis capabilities.
- Gong: Offers advanced revenue intelligence for sales teams with deal insights and conversation coaching features.
- Rev: Delivers professional human and AI transcription services with a 99% accuracy guarantee for critical business needs.
- Fathom: Features seamless Zoom integration with automatic meeting summaries and highlight sharing for individual contributors.
- Notta: Supports real-time transcription in 58+ languages with bilingual conversation capabilities and mobile accessibility.
- Happy Scribe: Combines automated and human transcription services with interactive editing tools and subtitle generation.
- Trint: Offers collaborative editing workflows with 40+ language support and media production-focused features.
- AssemblyAI: Provides developer-friendly API access with advanced audio intelligence and sentiment analysis capabilities.
- Deepgram: Delivers enterprise-grade speech recognition with custom model training and real-time processing at scale.
- OpenPhone: Integrates call transcription with business phone systems, including AI summaries and CRM synchronization.
- CallRail: Specializes in call tracking and marketing attribution with conversation intelligence and lead scoring.
- Twilio: Enables custom call transcription solutions through programmable APIs with dual-channel recording capabilities.
- Speechmatics: Features global language support with on-premises deployment options and custom vocabulary training.
1. Transkriptor
Transkriptor is a leading AI-powered transcription platform that converts call recordings into accurate text across 100+ languages, featuring comprehensive editing tools, speaker identification, and seamless integration with major communication platforms.
Key Capabilities:
- Achieves 99%+ accuracy rates for clear audio recordings
- Supports real-time collaboration with advanced editing interfaces
- Offers export options in multiple formats, including TXT, DOCX, and SRT subtitles
- Provides automated speaker diarization and timestamp synchronization
- Includes AI-powered summarization tools for streamlined post-call workflows
Beyond traditional call transcription, you can use Transkriptor for modern communication channels, including WhatsApp dictation for mobile messaging and voicemail transcription for comprehensive voice message management.
Pros:
- Comprehensive editing tools with synchronized audio playback
- Multiple export formats, including subtitles and document formats
- Real-time collaboration features for team-based transcript review
- Integration with Zoom, Google Meet, and Microsoft Teams
- Support for 100+ languages and dialects
Cons:
- Requires an internet connection for full functionality
- Advanced features may have a learning curve for new users
Best For: Businesses and professionals requiring high-accuracy multilingual transcription with advanced editing capabilities and team collaboration features.
2. Otter.ai
Otter.ai is a real-time transcription application that captures and organizes meeting conversations with AI-generated summaries, speaker identification, and collaborative editing tools designed specifically for team productivity.
Key Capabilities:
- Excels at live meeting transcription across Zoom, Google Meet, and Microsoft Teams
- Automatically generates searchable notes with action items and key topics
- Provides speaker-specific highlights for efficient meeting follow-up
- Offers custom vocabulary training for industry-specific terminology
- Includes playback speed controls and productivity app integration
Advanced Features: Otter.ai maintains conversation context through AI-powered summarization and keyword extraction, making it ideal for teams that need immediate access to meeting insights.
Pros:
- Instant availability after meetings with real-time processing
- Advanced speaker identification and conversation organization
- AI-generated summaries and action item extraction
- Custom vocabulary for industry-specific terminology
- Strong integration ecosystem with productivity tools
Cons:
- Limited advanced analytics compared to sales-focused platforms
- Monthly minute limitations on lower-tier plans
- Accuracy can decline in noisy environments
Best For: Teams and individuals needing reliable real-time meeting transcription with collaborative editing and AI-powered summarization capabilities.
3. Fireflies.ai
Fireflies.ai is an AI meeting assistant that provides unlimited transcription, conversation analytics, and CRM integration with advanced sentiment analysis and topic tracking tools.
Key Capabilities:
- Automatically joins meetings across multiple platforms
- Captures conversations with precise speaker identification
- Generates detailed analytics, including talk ratios and sentiment scores
- Tracks conversation themes for business intelligence
- Offers advanced search functions and automated action item extraction
Business Intelligence Features: Fireflies.ai integrates seamlessly with CRM software while maintaining comprehensive conversation history and enabling team collaboration through shared annotations and review tools.
Pros:
- Unlimited transcription, even on the free tier
- Advanced conversation analytics and sentiment analysis
- Comprehensive CRM integrations with automatic sync
- Powerful search and topic tracking capabilities
- Team collaboration features with comment and sharing tools
Cons:
- Setup complexity for some video conferencing platforms
- Accuracy issues with heavy accents or background noise
- Bot presence in meetings may concern some participants
Best For: Sales teams and businesses requiring conversation intelligence with unlimited transcription and comprehensive analytics capabilities.
4. Gong
Gong is a revenue intelligence application that transcribes and analyzes sales calls to provide deal insights, conversation coaching, and pipeline predictability through advanced AI-driven analytics.
Gong captures calls, emails, and video conferences to identify deal risks, track competitor mentions, and measure conversation effectiveness while delivering sales teams data-driven coaching recommendations.
Gong integrates with major CRM platforms to sync conversation insights directly into deal records, enabling sales managers to assess customer sentiment and optimize sales strategies using real call data. The growing demand for such revenue intelligence solutions is reflected in the business transcription market, according to fact.mr, which is forecasted to expand from US$ 3.01 billion in 2024 to US$ 9.51 billion by 2034 at a CAGR of 12.2%, driven particularly by financial institutions that rely on transcripts of earnings calls and financial reports for analysis, decision-making, and regulatory compliance.
Pros:
- Advanced revenue intelligence with deal risk identification
- Comprehensive conversation analytics and coaching insights
- Deep CRM integration with automated data synchronization
- Keyword tracking and competitor mention alerts
- Real-time deal health scoring and pipeline analysis
Cons:
- High pricing point targeting enterprise customers
- Complex onboarding process requiring dedicated implementation
- Primarily focused on sales use cases rather than general transcription
Best For: Enterprise sales teams requiring advanced conversation intelligence, deal analysis, and revenue forecasting capabilities.
Gong is a revenue intelligence platform that transcribes and analyzes sales calls to provide deal insights, conversation coaching, and pipeline predictability through advanced AI-driven analytics.
Key Capabilities:
- Captures calls, emails, and video conferences comprehensively
- Identifies deal risks and tracks competitor mentions
- Measures conversation effectiveness with data-driven insights
- Delivers sales coaching recommendations based on successful patterns
- Integrates with major CRM platforms for automatic data synchronization
Advanced Analytics: Gong empowers sales managers to evaluate customer sentiment and refine sales strategies using authentic call data, featuring tools such as keyword tracking and real-time deal health scoring.
The growing demand for such revenue intelligence solutions is reflected in the business transcription market, according to fact.mr, which is forecasted to expand from US$3.01 billion in 2024 to US$9.51 billion by 2034 at a CAGR of 12.2%, driven particularly by financial institutions that rely on transcripts of earnings calls and financial reports for analysis, decision-making, and regulatory compliance.
Pros:
- Advanced revenue intelligence with deal risk identification
- Comprehensive conversation analytics and coaching insights
- Deep CRM integration with automated data synchronization
- Keyword tracking and competitor mention alerts
- Real-time deal health scoring and pipeline analysis
Cons:
- High pricing point targeting enterprise customers
- Complex onboarding process requiring dedicated implementation
- Primarily focused on sales use cases rather than general transcription
Best For: Enterprise sales teams requiring advanced conversation intelligence, deal analysis, and revenue forecasting capabilities.
5. Rev
Rev is a professional transcription service offering both human and AI-generated transcription with a 99% accuracy guarantee, serving businesses that require reliable audio-to-text conversion for critical content.
Key Capabilities:
- Provides human transcriptionists for content needing perfect accuracy
- Offers AI-powered transcription for faster turnaround times
- Supports various audio formats and specialized industry requirements
- Includes caption and subtitle generation services
- Maintains high standards of data security and confidentiality
Professional Services: Rev includes foreign language transcription and integration with video publishing platforms while ensuring compliance with strict confidentiality standards.
Pros:
- 99% accuracy guarantee with human transcription services
- Professional quality suitable for legal and medical content
- Comprehensive subtitle and caption services
- Strong security and confidentiality measures
- Integration with popular video and audio platforms
Cons:
- Higher pricing compared to pure AI solutions
- No real-time transcription capabilities
- Limited collaboration features compared to meeting-focused tools
Best For: Businesses requiring professional-grade transcription accuracy for legal, medical, or compliance-sensitive content.
6. Fathom
Fathom is a free AI meeting assistant that records, transcribes, and summarizes Zoom meetings with automatic highlight detection and easy sharing tools designed for individual contributors.
Key Capabilities:
- Automatically joins Zoom meetings without complex setup
- Generates structured summaries with action items
- Creates shareable highlights without requiring bot permissions
- Provides automatic CRM synchronization
- Emphasizes simplicity with a clean, intuitive interface
User Experience Focus: Fathom prioritizes ease of use, offering clear meeting summaries and collaboration features for professionals who need efficient meeting documentation without technical complexity.
Pros:
- Completely free for individual use with core features
- Clean, intuitive interface with minimal setup required
- Automatic meeting summaries and action item extraction
- Easy highlight sharing and collaborative review features
- Strong focus on user experience and simplicity
Cons:
- Limited to Zoom meetings only
- Fewer advanced analytics compared to enterprise solutions
- No bulk processing or team management features
Best For: Individual contributors, consultants, and small teams primarily using Zoom who need simple, effective meeting transcription and summarization.
7. Notta
Notta is a real-time transcription platform supporting over 58 languages with bilingual conversation support, mobile accessibility, and detailed meeting documentation functions.
Key Capabilities:
- Provides instant transcription for live meetings and uploaded recordings
- Offers speaker identification and AI-generated summaries
- Includes cross-platform synchronization across web, mobile, and desktop
- Delivers competitive pricing with a generous free tier
- Integrates with major video conferencing platforms and productivity tools
Global Communication Features: Notta's extensive language support and mobile-first design make it particularly suitable for international teams requiring multilingual transcription capabilities.
Pros:
- Real-time transcription in 58+ languages, including bilingual support
- Mobile-first design with cross-platform synchronization
- Competitive pricing with a generous free tier
- AI-generated summaries and speaker identification
- Strong international language support
Cons:
- Limited advanced analytics compared to specialized platforms
- Fewer enterprise-grade features for large organizations
- Integration ecosystem is less comprehensive than established competitors
Best For: International teams and multilingual organizations requiring real-time transcription with strong language support and mobile accessibility.
8. Happy Scribe
Happy Scribe is a transcription and subtitling platform offering both automated and human transcription with interactive editing tools and media-focused production functions.
Key Capabilities:
- Provides automated transcription with up to 85% accuracy
- Offers human transcription services at 99% accuracy
- Supports 120+ languages with dedicated media professional tools
- Includes subtitle generation and translation services
- Features collaborative editing for team workflows
Media Production Focus: Happy Scribe caters specifically to journalists, content creators, and organizations with production-grade transcription needs, including specialized editorial features.
Pros:
- Choice between automated and human transcription services
- Comprehensive subtitle generation and translation capabilities
- Interactive editing tools with collaborative features
- Support for 120+ languages and dialects
- Media production-focused features and workflows
Cons:
- Higher pricing for human transcription services
- Automated transcription accuracy lower than that of AI-only competitors
- Limited real-time transcription capabilities
Best For: Media professionals, content creators, and organizations requiring professional transcription with subtitling and translation capabilities.
9. Trint
Trint is an AI-powered transcription platform designed for media professionals, offering collaborative editing workflows, 40+ language support, and specialized tools for content creation.
Key Capabilities:
- Delivers accurate transcription with interactive editor
- Provides highlight and annotation features for editorial work
- Supports multi-user workflows designed for broadcasters and journalists
- Includes story assembly tools and searchable transcripts
- Integrates with publishing environments and creative workflows
Editorial Specialization: Trint focuses specifically on editorial and creative use cases, providing specialized tools for story development and content creation workflows.
Pros:
- Collaborative editing workflows for media teams
- Interactive transcript editor with highlight and annotation tools
- Strong accuracy for media and broadcast content
- Content creation features, including story assembly
- Specialized tools for journalists and editors
Cons:
- Higher pricing targeted at professional media organizations
- Limited business meeting features compared to corporate solutions
- Specialized focus may not suit general business needs
Best For: Media professionals, journalists, and content creators requiring collaborative transcription workflows and editorial features.
10. AssemblyAI
AssemblyAI is a developer-focused speech recognition API that provides transcription, sentiment analysis, topic detection, and audio intelligence for custom application development.
Key Capabilities:
- Delivers high transcription accuracy with real-time and batch processing
- Offers speaker diarization and keyword boosting capabilities
- Includes content moderation through API integration
- Provides detailed documentation and SDKs
- Features a scalable infrastructure for high-volume processing
Developer-Centric Features: AssemblyAI is designed specifically for developers and businesses building voice-enabled applications requiring advanced audio processing and custom integrations.
Pros:
- Developer-friendly API with comprehensive documentation
- Advanced audio intelligence features beyond basic transcription
- Scalable infrastructure for high-volume processing
- Custom vocabulary and keyword boosting capabilities
- Real-time and batch processing options
Cons:
- Requires technical implementation and development resources
- No ready-made user interface for non-technical users
- A usage-based pricing model may become expensive at scale
Best For: Developers and technical teams building custom applications requiring advanced speech recognition and audio intelligence capabilities.
11. Deepgram
Deepgram is an enterprise-grade speech recognition service offering real-time transcription, custom model training, and on-premises deployment options for high-volume use cases.
Key Capabilities:
- Uses end-to-end deep learning models for high accuracy
- Supports speaker identification and industry-specific training
- Offers custom vocabulary enhancement capabilities
- Provides scalable API access with enterprise-level security
- Enables on-premises deployment for sensitive data handling
Enterprise Focus: Deepgram is designed for organizations needing customized, high-throughput transcription across diverse environments with advanced security requirements.
Pros:
- Enterprise-grade accuracy with custom model training
- Real-time processing capabilities with low latency
- On-premises deployment options for sensitive data
- Scalable infrastructure for high-volume processing
- Advanced customization and vocabulary training features
Cons:
- Higher complexity requiring technical expertise
- An enterprise pricing model may be cost-prohibitive for smaller organizations
- Limited ready-made integrations compared to business-focused platforms
Best For: Large enterprises and organizations requiring custom speech recognition solutions with advanced accuracy and security requirements.
12. OpenPhone
OpenPhone is a business communication platform that integrates call transcription with phone system management, offering AI-generated summaries, CRM synchronization, and team messaging capabilities.
Key Capabilities:
- Provides automatic call recording and transcription
- Generates summaries with action items
- Integrates with existing business workflows
- Supports shared numbers and internal messaging
- Focuses on small and medium-sized business needs
Unified Communication Approach: OpenPhone combines voice service functions with transcription capabilities, creating a comprehensive communication solution for growing businesses.
Pros:
- Integrated business phone system with transcription capabilities
- AI-generated call summaries and action item extraction
- Team collaboration features with shared numbers
- CRM integration and workflow automation
- Competitive pricing for a comprehensive communication solution
Cons:
- Limited advanced analytics compared to specialized transcription platforms
- Fewer languages are supported than dedicated transcription services
- Focus on phone calls rather than meeting transcription
Best For: Small to medium businesses requiring an integrated phone system with call transcription and team collaboration features.
13. CallRail
CallRail is a call tracking and analytics platform that combines transcription with conversation intelligence, lead scoring, and marketing attribution for campaign performance analysis.
Key Capabilities:
- Transcribes calls as part of a broader lead management system
- Uses keyword detection and sentiment scoring
- Provides conversion tracking to evaluate marketing impact
- Integrates with marketing tools and CRM software
- Offers insights into full customer journey from contact to conversion
Marketing Intelligence Focus: CallRail specializes in connecting call transcription with marketing ROI measurement, providing detailed analytics for campaign optimization.
Pros:
- Comprehensive call tracking and marketing attribution
- Conversation intelligence with keyword spotting and sentiment analysis
- Strong marketing tool integrations and lead management
- Dynamic number insertion for campaign tracking
- Detailed analytics and conversion reporting
Cons:
- Primarily focused on marketing use cases rather than general transcription
- Higher pricing for advanced conversation intelligence features
- Limited collaboration features compared to meeting-focused platforms
Best For: Marketing teams and businesses requiring call tracking, lead attribution, and marketing ROI measurement with conversation intelligence.
14. Twilio
Twilio is a programmable communication platform offering call transcription through APIs, enabling businesses to build custom voice-to-text functions within their applications.
Key Capabilities:
- Supports dual-channel call recording and transcription
- Provides integration with VoiceBase for enhanced accuracy
- Offers speaker separation through API-based solutions
- Includes global voice infrastructure with reliable connectivity
- Features pay-as-you-go pricing with no long-term commitments
Developer-Centric Approach: Twilio provides comprehensive developer documentation and global infrastructure for teams implementing tailored transcription workflows in communication software.
Pros:
- Programmable APIs for custom transcription implementations
- Global voice infrastructure with reliable connectivity
- Dual-channel recording capabilities for enhanced accuracy
- Pay-as-you-go pricing with no long-term commitments
- Comprehensive developer documentation and support
Cons:
- Requires technical development resources for implementation
- No ready-made user interface for non-technical users
- Additional costs for transcription services through third-party providers
Best For: Developers and businesses requiring custom call transcription solutions integrated within existing applications and workflows.
15. Speechmatics
Speechmatics is a global speech recognition provider offering transcription with on-premises deployment, custom vocabulary training, and support for diverse languages and accents.
Key Capabilities:
- Delivers high-accuracy transcription using AI models optimized for different accents
- Supports various environments and industries with custom training
- Offers deployment options that support sensitive data handling
- Provides batch and real-time transcription capabilities
- Includes advanced customization and enterprise scalability
Global Accessibility: Speechmatics excels in challenging audio conditions and diverse linguistic requirements, making it suitable for multinational organizations with complex speech recognition needs.
Pros:
- Exceptional accuracy across diverse accents and languages
- On-premises deployment options for sensitive data
- Custom vocabulary training and domain adaptation
- Real-time and batch processing capabilities
- Strong performance in challenging audio conditions
Cons:
- Higher pricing for enterprise-grade features
- Limited business application integrations compared to meeting-focused platforms
- Requires technical expertise for optimal implementation
Best For: Global enterprises requiring accurate speech recognition across diverse languages, accents, and deployment environments.
Frequently Asked Questions
Call transcription software is a technology that automatically converts spoken audio from phone calls, video conferences, or meetings into written text using artificial intelligence and speech recognition algorithms. This software enables businesses to create searchable, editable records of conversations for documentation, analysis, and compliance purposes.
Accuracy varies significantly between different solutions. Professional AI-powered tools like Transkriptor and Deepgram achieve 95-99% accuracy with clear audio, while basic solutions typically range from 80-90%. Human transcription services like Rev offer 99% accuracy guarantees but cost more and take longer to process.
Transkriptor offers comprehensive features including AI-powered summaries, keyword analysis, and speaker tracking for sales teams. Gong and Chorus are specifically designed for sales teams, offering conversation intelligence, deal insights, and revenue analytics alongside transcription. Fireflies.ai provides excellent CRM integration with unlimited transcription, while Fathom offers simple meeting summaries ideal for individual sales professionals.
Yes, many modern solutions offer real-time transcription including Otter.ai, Notta, Fireflies.ai, and Transkriptor. Real-time capability is essential for live meetings and immediate documentation needs, though batch processing often provides higher accuracy for recorded content.