17 exceptional call transcription software are listed below.
1. Transkriptor
Transkriptor is a leading transcription software. It supports multiple languages and accents, catering to diverse business needs. Users appreciate its user-friendly interface and excellent customer service. Users are able to record their call and then get transcriptions by using Transkriptor.
To get call records' transcriptions from Transkriptor , upload the call recording to Transkriptor after logging into your account. Transkriptor supports various audio formats. Once uploaded, the service will process the audio using speech recognition technology to create a transcription. After processing, you can access, edit, and download the transcription from your dashboard. Try it now !
2. Enthu.ai
Enthu.ai is a reputable call transcription software, highly regarded for its sentiment analysis feature, which evaluates how customers feel about a product, service, or company. This tool adeptly identifies caller emotions, though it may occasionally falter with rapid speech.
Enthu.ai offers a wide scale of choice for businesses. Customers value Enthu.ai's intuitive dashboard and its ability to provide actionable intelligence. Enthu.ai sets itself apart with its focus on customer satisfaction metrics, enabling enterprises to refine their customer service based on the analysed sentiments.
3. FireFlies
FireFlies is a robust call transcription software with an AI-powered meeting note assistant. It effectively captures and organises meeting details, although heavy accents can sometimes pose a challenge.
Priced at $19/month for businesses, it's a budget-friendly option. Customers appreciate FireFlies for its user-friendly design and effectiveness in tracking meeting details, helping businesses to reduce meeting costs . With integration capabilities for multiple conferencing platforms and CRM systems, FireFlies offers a comprehensive tool for seamless meeting management.
4. Avoma
Avoma is a reliable call transcription software known for its proficiency in detecting action items. It accurately identifies key tasks, although it may sometimes struggle with multiple speakers. With pricing starting at just $24/month, Avoma offers competitive options for teams.
Customers appreciate Avoma's smart agenda and robust task management capabilities. Avoma stands out with its task-oriented approach, helping businesses promptly identify and execute necessary actions after meetings.
5. Gong.io
Gong.io is a powerful call transcription software known for its real-time conversation analytics. It captures and analyses call data, but may miss nuances in technical conversations. Gong.io offers an all-in-one business solution with transcription being just one part.
Users praise Gong.io's comprehensive analytics and actionable insights. What sets Gong apart is its robust AI capabilities, providing deeper insights into customer interactions to enhance sales strategy and customer engagement.
6. Chorus
Zoominfo’s Chorus is call and demo recording software for customer-facing teams. This tool tracks keywords, provides analytics, and transcribes calls in Salesforce and Outreach. It's known for AI-driven conversation insights and identifying key themes; however, users note a slight glitch in the UI, especially search function.
Users praise Chorus for efficient voice recognition and detailed analytics. Its unique selling point is data-driven coaching for sales teams, enhancing their tactics.
7. Rev
Rev is a versatile software, offering both human and AI-powered transcription services. Its standout feature is its high accuracy rate, making it ideal for businesses keen on precise transcriptions. However, it might be cost-prohibitive for some, with prices starting at $1.50/minute for human transcription.
A notable limitation is the lack of real-time transcription. What distinguishes Rev from others is its blend of human touch and AI capabilities, delivering top-tier transcription accuracy.
8. Trint
Trint is an efficient transcription software trusted by businesses for its blend of speed and accuracy. Key features include automatic transcription and keyword tracking. Trint offers a flexible pricing model, starting at $48/month per seat.
Customers appreciate Trint's user-friendly interface and fast processing speeds, although some have pointed out occasional inaccuracies in transcriptions. Trint's standout feature is its interactive transcript editor that allows for easy correction and refinement, positioning it as a strong contender in the transcription software landscape.
9. Notta
Notta is a robust call transcription software appreciated for its simplicity and efficiency. Known for its real-time transcription capability, Notta is a boon for businesses requiring immediate documentation.
Prices are competitive, starting at $44/month for 2 seats. Clients value Notta's user-friendly interface, but some note a need for improvement in voice recognition. Notta's distinguishing feature is its real-time transcription function, setting it apart from other transcription software in the market.
10. Happy Scribe
Happy Scribe’s call transcription software is revered by businesses due to its superior accuracy and streamlined interface. It stands out with its automatic and human transcription services by ensuring high-quality results.
Happy Scribe's pricing starts at $29 per month for businesses. Users appreciate the software's efficiency, although some express concerns over transcription errors in noisy environments. The distinctive feature of Happy Scribe is its robust multilingual support, making it a truly global solution in the transcription software market.
11. Fathom
Fathom is a versatile call transcription tool, ideal for businesses seeking accuracy and convenience. Fathom for businesses is priced from $24/month, and is known for its cutting-edge voice recognition technology.
Users highlight the software's precision, even when dealing with thick accents, although some pinpoint a slight lag during high-volume transcription tasks. Fathom's unique selling point is its Artificial Intelligence-powered transcription process, ensuring highly accurate call transcriptions every time.
12. Inqscribe
Inqscribe is a viable call transcription software for businesses, known for its customizable transcription process. Inqscribe is priced from $99 for an individual licence, and provides businesses with the ability to tailor transcriptions to their specific needs.
Users command Inqscribe's customization feature, but point out the software's lack of real-time transcription capability. Inqscribe distinguishes itself with its unparalleled user control, setting it apart in the call transcription software market.
13. OpenPhone
OpenPhone is a versatile call transcription software designed for business efficiency. OpenPhone is priced from $23/user per month for businesses. Customers appreciate the software's user-friendly interface and high-quality transcriptions.
What sets OpenPhone apart from other competitors is its commendable customer support and the ability to manage business communication effectively.
14. Dubber
Dubber is a prominent choice for businesses seeking advanced call transcription software. Users applaud Dubber's seamless integration with various communication platforms but caution about its slightly complex setup process. Dubber's key differentiator lies in providing comprehensive call analytics in addition to transcriptions.
15. Wingman
Wingman is a call transcription software used by businesses for its real-time transcription capabilities. Priced from $75/user per month, Wingman excels in capturing and analysing sales calls and meetings. Users commend its real-time coaching feature but note the occasional transcription errors. Wingman's unique selling point is its ability to provide on-the-spot guidance during calls, setting it apart in the crowded call transcription software market.
16. oTranscribe
oTranscribe is a free, open-source call transcription software appreciated by businesses for its cost-efficiency. oTranscribe's key feature includes a built-in text editor for transcriptions, enhancing convenience.
Users commend its user-friendly interface but express a need for more advanced features. The distinguishing factor for oTranscribe is its affordability coupled with the core functionalities it provides, making it a great starter tool for businesses exploring transcription software.
17. EaseUS
EaseUS is an effective call transcription software, catering largely to business needs. Its notable feature is the high-quality, automatic transcription that saves valuable time. Users commend EasUS's accuracy but note its lack of integration with other platforms.
EaseUS sets itself apart by offering precise transcriptions and seamless integration within a comprehensive video editing software package. This unique combination makes it an ideal choice for businesses looking to create compelling content.
What is Call Transcription?
Call transcription is the process of converting audio from a phone call into written text. This process can be done manually, or through the use of advanced transcription tools that utilise artificial intelligence and machine learning.
Transcribing calls can serve multiple functions, such as record keeping, analysis of customer interactions, or legal compliance. However, it's essential to understand and adhere to the legalities surrounding phone call transcription, which can vary by location and jurisdiction.
What is the Purpose of Call Transcription?
The purposes of call transcription are manifold ranging from documentation and compliance to qualitative analysis and training. Call transcription helps with keeping accurate records of conversations, ensures adherence to regulatory mandates, aids in the extraction of valuable insights from the dialogues, and serves as a tool for employee training and performance improvement.
What is the Importance of Call Transcription?
Call transcription is important as it turns conversations into valuable data by capturing every detail and reducing miscommunication. Analysing transcripts reveals user patterns, trends, and customer insights. Call transcription is also important in aiding legal compliance and serves as evidence in legal disputes.
What Should Be Considered When Choosing Call Transcription Software?
Choosing the right call transcription software involves careful consideration of several factors. Here are some points to bear in mind.
- Accuracy: Look for the software with high transcription accuracy to minimise errors and ensure precise conversion of audio to text.
- Ease of Use: A user-friendly interface is vital for efficient operation, allowing seamless navigation and effortless utilisation of the software.
- Essential Features: Ensure it has essential features like quick transcription and multiple language support, enabling smooth and versatile transcription capabilities.
- Security: Check if the call transcription software complies with data protection laws, ensuring the safety and confidentiality of sensitive information.
- Pricing: Choose a tool that provides good value for its price, offering a cost-effective solution without compromising quality and functionality.
What Types of Transcription are Used in Call Transcription?
There are three popular types of call transcription: verbatim, intelligent, and edited. Verbatim transcription captures every utterance, including fillers and false starts, providing a detailed account. Meanwhile intelligent transcription focuses on the core message, omitting redundancies for clarity.
Lastly, edited transcription is a polished version, correcting errors and improving readability, often used professionally. The choice of transcription type depends on detail required and intended use.
What are the Advantages of Call Transcription Software?
Here are three of the main advantages of using call transcription software.
- Improved Accuracy: Transcription software employs sophisticated algorithms and AI technology to provide highly accurate transcripts. This minimises the risk of misunderstood or missed information during conversations and supports clear communication and understanding.
- Efficiency and Time-saving: Manual transcription is time-consuming and requires significant effort. In contrast, automated call transcription software can transcribe hours of conversation in a matter of minutes, freeing up time for other important tasks.
- Easy Accessibility and Searchability: Users can search transcripts using keywords, simplifying the process of finding specific information. This feature is invaluable for training, legal compliance, or recalling essential points from previous conversations.
What are the Disadvantages of Call Transcription Software?
Here are three potential disadvantages of call transcription software.
- Privacy Concerns: Call transcription software involves recording and transcribing conversations, which could raise privacy issues. It's essential to obtain the necessary permissions and make all parties aware of the recording to comply with privacy laws and regulations.
- Transcription Errors: While AI has significantly improved the accuracy of transcriptions, it's not foolproof. Accents, jargon, or poor call quality can still lead to errors in the transcription. Users should also proofread call transcriptions to ensure accuracy.
- Cost: For small businesses or startups, the cost of call transcription software can be a concern. Transcription software saves time, improves accuracy, and offers easy accessibility, making it a worthy investment.
